-Writing preliminary estimates for insurance companies via Audatex
-Writing estimates for walk-in customers in Mitchell Connect
-Keeping Mitchell Repair Center up to date with all necessary documents and photos
-Posting and monitoring sublets for vehicles during repair
-Managing vehicle production including due out dates and emphasizing 0.3 formula
-Scheduling vehicles for repair based on operating capacity
-Inspecting vehicle damages with customer during estimate and drop-off stages to ensure full-scope of repairs are captured and addressed
-Scheduling customers to pickup their vehicle, and return rental at shop for convenience
-Updating customers and insurance companies regarding repair status
-Booking rental vehicles through ARMS and Hertz
-Training and developing new customer service staff
-Handled vehicle intake and arrangement of rental services when required
-Performed preliminary vehicle inspections to minimize risk
-Organization of body shop for high productivity and to ensure minimal technician downtime
-Responsible for writing up claim supplements during vehicle tear-down process
-Performing pre-scans and post-scans for vehicles going through repair